Livongo Health Online Privacy Policy 

Livongo Health collects your personal information online when you voluntarily provide it to us. If you choose to register online, we ask you to provide limited personal information, such as your name, address, telephone number and/or email address, height, weight, health information, insurance information, and credit card information in connection with the purchase of products or services. We also collect information that will allow you to establish a username and password if you would like to do that.

If you register for a Livongo Health account, you may review and change your personal information by logging in to InTouch.Livongo.com or Member.Livongo.org, then clicking on the “my Profile” tab at the top of the screen.

We may use information we collect about you to:

• Administer your account;
• Provide you with access to particular tools and services;
• Respond to your inquiries and send you administrative communications;
• Obtain your feedback on our sites and our offerings;
• Statistically analyze user behavior and activity;
• Provide you with more relevant content;
• Conduct research and measurement activities;
• Process or collect payments for our services;
• Send you personalized emails or secure electronic messages pertaining to your blood glucose readings or other health information; or
• Contact you about the products and services that we offer.

We may combine Personal and Non-Personal Information collected by Livongo about you, and may combine this information with information from external sources.   Third parties may also use Non-Personal Information in order to display advertising that reflects the interests and preferences of our user community.

We will not disclose any personal information to any third party (excluding our contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential), unless (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.  

Certain Livongo Health websites, like many other commercial sites, may use a standard technology called "cookies" to collect information about how our site is used. Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set. We may use cookies to keep track of information about your current web browsing session which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor how many people are using our site and for what purpose. We may also make use of “persistent or memory based” cookies, which remain on your computer’s hard drive until you delete them. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize our services if you reject cookies.

We exercise great care to protect your personal information. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites.

In addition, we limit Livongo Health's employees’ and contractors' access to personal information. Only those employees and contractors with a business reason to know have access to this information. We educate our employees about the importance of maintaining confidentiality of customer information.

We review our security arrangements from time to time as we deem appropriate.

If you are using a Livongo Health website for which you registered and choose a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Livongo Health website and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.

We are committed to protecting the privacy of children. The Livongo Health sites are not designed or intended to attract children under the age of 13. The Livongo Health sites do not collect Personal Information from any person we actually know is under the age of 13. A parent or guardian, however, may use the Livongo Member site (Member.Livongo.com or InTouch.Livongo.com) to establish a Livongo account for a minor. The parent or guardian is solely responsible for providing supervision of the minor's use of the Livongo services. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through Livongo for the minor.